|Hoffman Spectrum print Skyline|
<==This seemed like the perfect fat binding around black for my thimble mosaic piece that's finished but I haven't shown.
Since I was paying for shipping based on value of order, I went ahead and ordered this sale priced fabric...
It's a gorgeous striped organic colored piece. They only had 3 yards and I bought two at $6.48 /yd. And since I want to look into every artist studio, I got this sale magazine at half price too...
It was also soaking wet. Wet magazine, wet fabric. I called customer service right away. The nice person said she'd handle the report and save another magazine for me but the fabric I bought was gone.
I told her I could wash the fabric and it was probably not mildewed yet. She said they wanted my first order to be a happy one, and they would replace everything. That's the good news.
The other news was, she said they had to wait to see if the post office paid the insurance claim.
My replacement depended on whether or not the PO accepted the claim as valid?
Long story short, they did pay the claim, and EQuilter said I could choose more fabric to replace the original.
I chose this digital print at one yard for the same price as two yards of the sale stripe and a stonehenge...
It also came with an invoice for the replacement cost. WHAT???
I called the representative who said it was not charged to my card, it was just their way to get a replacement to me. We are trying to check paypal to make sure we weren't charged for this again.
Believe me, I will send it right back, and let you all know if that happens.
So the result was probably good, as I can now read the magazine, and have fabric.
The process was awkward in that I was led to believe my order would only be replaced if the PO paid for it. And I had to wait for a replacement til that claim was processed, about a week. And then wait for shipment of replacement which came in with an invoice.
I don't like dealing with these kinds of issues that are annoying and take time and seem unnecessary.
I'll let you all know if they did charge me again. And let them know too.
This is why I shop in person.
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